How to Cancel Air Miles After a Death

Losing a loved one is undoubtedly a challenging and emotional time, and amidst the grieving process, there are many practical matters that need to be addressed. One such task is cancelling Air Miles after the death of the account holder. While this may seem like a daunting task, it's essential to prevent any unauthorized use of the account and to ensure the deceased's affairs are settled appropriately.

In this blog post, we'll provide you with a comprehensive guide on how to cancel Air Miles after a death.

Why Cancel Air Miles?

Cancelling Air Miles after the death of an account holder serves several crucial purposes:

Preventing Unauthorized Use: Cancelling the account helps prevent any unauthorized use of the Air Miles balance or benefits.

Settling the Deceased's Affairs: It's an important step in settling the affairs of the deceased and ensuring their accounts are handled appropriately.

Steps to Cancel Air Miles After a Death

1. Gather Necessary Documents

Before initiating the cancellation process, gather the following documents:

Proof of Death: This may include a death certificate or other official documentation issued by the relevant authorities.

Account Information: Have the Air Miles account number and any relevant account details available.

2. Contact Air Miles Customer Service

Reach out to Air Miles customer service to inform them of the account holder's passing and to request the cancellation of the account. You can typically do this through one of the following methods:

Phone: Call Air Miles customer service and speak to a representative directly.

Email: Send an email to Air Miles customer service explaining the situation and attaching any required documentation.

Online Form: Check the Air Miles website for any available forms specifically for handling account cancellations due to the death of the account holder.

3. Provide Required Documentation

Air Miles may require documentation to process the cancellation request. This could include:

Proof of Death: A copy of the death certificate or other official documentation.

Account Information: Details such as the account number and any additional verification information.

4. Follow Up

After submitting the cancellation request, follow up with Air Miles to ensure that the account has been closed and any associated benefits or rewards have been appropriately handled.

Additional Considerations

Unused Miles: Inquire about the options for transferring or redeeming any unused Air Miles in the account.

Joint Accounts: If the Air Miles account was jointly held with another individual, discuss the options for transferring or maintaining the account.

Account Closure Fees: Be aware of any potential fees associated with closing the Air Miles account, and inquire about waiver options in the event of the account holder's death.

Cancelling Air Miles after the death of an account holder is a necessary step to protect the account and settle the deceased's affairs. By following the steps outlined in this guide and providing the necessary documentation to Air Miles customer service, you can ensure that the account is closed properly and any remaining benefits or rewards are handled according to the program's policies.

If you have any questions or require assistance, don't hesitate to reach out to Air Miles customer service for guidance and support.